Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Guarantee

  • Each ticket that you send to our customer support staff will be responded to in about 1 hour. All general problems shall be solved as quickly as possible. Yet, if the support question you have submitted requires assistance from a capable administrator, we’ll send the ticket to him and will inform you about the delay.

  • Top quality support service

  • Top–class Technical Support Service

  • We offer you 7 days a week client assistance by using a turbo–fast ticketing application included in your Control Panel. You can easily email us anytime about any of the software applications that come pre–installed on your virtual server, this includes the selected Linux OS version, the server administration panel and our custom produced Site Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • An extensive and constantly updated knowledge base is included in our custom–built Site Control Panel. It gives you quick tips on how to execute all the basic web site managing jobs. The Help section provides comprehensive how–to content articles and step by step video tutorials. You can reach the Help section by clicking the Help or Video buttons in the right corner of each Control Panel section.