1 hour ticket response
Prompt assistance is our prime objective and that’s why we’ve got a team of well–trained technicians who are eager to provide a prompt answer to any question that you could have. Simply open your client support ticket from the Site Control Panel and we will reply back to you within 60 minutes at the latest. Actually, we strive hard and aim for a 20–minute ticket response time.
An Outstanding Client Support Service
Our tech support staff representatives possess immense experience in the Linux cloud web hosting industry and are professional enough to deliver a quick solution to your problem. If, however, the case at hand is not within the competence of a client support engineer, the support ticket will be sent to a programmer or system administrator for additional investigation.
An Easy–to–Navigate Help Center
Incorporated into the Site Control Panel is an easy–to–navigate Help Center section, which includes different sources of information. You can browse through a regularly updated knowledge base featuring web hosting account management articles and website administration articles, watch our educational video tutorials or refer to our F.A.Q. library.