Tech Support Channels
A One–Hour Ticket Response Guarantee
We offer a sixty–minute response warranty for any trouble ticket or e–mail that you send to the customer service team. We will rapidly reply to all the general questions and forward right away the matter to our server admins if any further assistance is required. If you take advantage of our Optional Managed Services package, we’ll carry out any of the included server management tasks at a time that has been discussed with you beforehand.
An Outstanding Support Service
We’ll be online for you 24x7x365 to respond to any enquiries that you may have pertaining to our Site Control Panel or any of the applications that we have installed on your behalf on the server. If you also require assistance with server administration procedures, you can make use of our Optional Managed Services package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and rebooting services, as well as troubleshooting and software installation services
An Easy–to–Navigate Help Section
Every Linux dedicated hosting server includes our free Site Control Panel, which offers an exhaustive knowledgebase and a group of educational video tutorials. Whenever you need help while working with the Site Control Panel, just click on the Help or Videos buttons situated in the upper right corner.