Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide a 1–hour answer guarantee with all of our Linux cloud web hosting packages, which means each advice question you email is going to be responded to in less than 60 minutes max. Our support company members have been educated to promptly deal with any situation and to give you detailed guidance on any problem that you may have.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is offered by a crew of certified consultants which are able to answer your query as soon as possible. It is easy to get hold of the support staff by opening a tech support ticket from your Site Control Panel or by posting us an e–mail message. On working days, you may also call us on the telephone or use the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • We have incorporated a comprehensive practical knowledge base into the Control Panel so that you can acquire valuable step–by–step directions any time. Each part of the Control Panel possesses its own contextual guide area having a selection of how–to content articles. We have also prepared videos to supply you with a more effective visual representation of the correct way to complete any presented procedure.