The accessibility to the customer and technical support that a cloud web hosting company provides will tell you a lot for the services that they provide too. In case you're allowed to use only email messages and / or tickets, you have almost certainly come across a reseller and not the hosting supplier. When this is the case, you'll probably have to wait for a couple of days so as to have a problem resolved since your reseller may not be checking their communication regularly or they may have to consult with the real website hosting company for extra help. If the supplier offers you various ways of communication with quick response time available at any moment, they're almost certainly the top provider, not a reseller. So you will benefit from prompt assistance and top-notch support since they will have direct access to the servers where your account will be created. No matter what the trouble - sales or technical, it's always better to get in touch with your hosting company right away by using your favourite method of communication.
24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of receiving assistance right away, so our cloud web hosting services feature 24/7 technical support and various means of contact. In case you do not have an account yet, you can phone us or use our live chat and chat with a live agent, so as to find out about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up purchasing a service that you cannot use effectively. In case you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it requires additional investigation. Unlike the vast majority of providers out there, we reply to all of the tickets within the hour, so you will not have to wait for a whole day. Our support services can be accessed round-the-clock, even during official holidays.