You will find plenty of cloud web hosting companies out there, but many of them are resellers that have restricted resources, especially in terms of support. One way to distinguish them is the option to get in touch with the company over the telephone. The type of support that you will receive through this way of communication will vary depending on the service provider - several of them provide expert phone support, while others offer general and customer support only because some matters are more time-consuming and it's quicker to be resolved via a support ticket, especially when the situation needs to be escalated. However, it's good to know that you can always reach your website hosting supplier because there're countless small matters which can be taken care of effortlessly and in a very timely manner with a phone call, not mentioning that you're able to get more details for the services even before you become a customer.

Phone Support in Cloud Web Hosting

We believe that having the option to talk to a live representative is rather important, so we have 3 support lines worldwide (UK, USA and Australia) and you are able to contact us over the phone for fourteen hours every day. In case you consider purchasing one of our Linux cloud web hosting, for example, you have the option to give us a call and learn more about our solutions before placing your order so as to be sure that we match all system requirements for your websites. After your purchase, you can call us about any sales or billing problems you may have, or receive any type of general or basic technical information that you need. We've tried to find the optimal balance between telephone and ticket support, so for entirely technical matters you have to use our ticketing system, that will help you keep track of the communication along with any new developments in the resolution of an issue.