If you ever have any inquiries connected to the web hosting service in general or if you encounter a problem with your sites, you’ll need to get in touch with the web hosting company’s customer support team. It may not make any difference how soon they’ll respond if you’ve got an enquiry of a generic nature, but an issue like a failed web application update, for example, may result in your site becoming damaged or unreachable online. And the longer you wait for the support team to lend you a helping hand, the longer the website will be inoperational. In case you offer services or goods online, any outage will affect your website undesirably and you may lose current or potential customers. A lot of hosting providers, predominantly resellers, reply to support tickets and emails within 24 hours, but in the electronic era that’s much too long, as visitors will scarcely ever revisit a website that isn’t working correctly over a long stretch of time.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can forget about waiting for hours, or even a whole day, to get a response to an email or a technical support ticket. Regardless of when you get in touch with us, we’ll reply to you within maximum sixty minutes with any technical or pre-sales questions you might have. In fact, our actual reaction time rarely exceeds 20-30 minutes. As we’re on duty night and day, you will always get help in a well-timed fashion and we know how crucial that is in the online era. Soon after you contact us, we’ll reply to your questions. In case you stumble upon any technical difficulty, we will resolve it instead of you, or we will supply you with all the required information if there is something that you need to do on your end.