A live chat is a real-time method of communication between a website hosting supplier's support crew and its clients. It's a very efficient method to receive some info about the web hosting services or have some problem resolved since you are talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the smaller possibility of mistakes at the time you exchange info such as usernames or domain names, the more rapid response time since the communication is live as well as the fact that you don't need to stay on the chat all the time - you're able to do something different while the representative examines the issue in question. Also, you are able to connect with a live chat room from any computer that is connected to the world wide web, avoiding the phone fees that you will need to pay in case you're calling to another country.
Live Chat Support in Cloud Web Hosting
Together with the telephone and ticket support, we supply live chat support too. You are able to get in touch with us every day, including holidays and weekends, and we can give you more information about the Linux cloud web hosting that we supply in case you are not among our customers yet, or about basic and billing questions if you already have an account. Although for strictly technical matters you will need to open a ticket to the technical assistance team, as such issues require extra time to be dealt with, you can still contact us on our live chat for some tech details. For instance, we're able to assist you to set up an email address in your e-mail client or troubleshoot numerous issues, saving you lots of time. Even if our telephone lines are already off for the day, you'll be able to speak with a live person.