A ticketing system is the most common channel of communication that web hosting providers offer to their customers. It’s typically part of the billing account and is the most effective way to solve an issue that requires some time to examine or that has to be escalated to an administrator. Thus, all replies added by either side will be stored in the same location in case somebody else needs to work on the given problem and the information in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which implies that you’ll have to sign in and out of at least 2 accounts to complete a specific procedure or to contact the company’s support team. If you wish to manage a couple of domains and each one is hosted in its very own account, you will need to use even more accounts at the same time. Besides, it could take a significant amount of time for the hosting provider to answer your tickets.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you’ll never have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket whilst you are browsing your files or fine-tuning various settings. The ticketing system is being closely monitored 24x7x365 by our client support team representatives and the ticket response time is maximum sixty minutes, but it seldom takes more than twenty minutes to obtain assistance. Unlike some web hosting providers, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and ask for information relating to any technical or billing issue. You can also read a variety of articles, which will help you solve the most common difficulties on your own.